FAQ

 

WHERE ARE YOU BASED?

We're happily based in Phoenix, Arizona - the valley of the sun

 

HOW DOES SHIPPING WORK?

SourcesTellMe curates and handpicks the most interesting products with the best prices from different global partners across Hongkong, China, Thailand, India, Tibet etc.  Your orders are ship directly via USPS from our global partners so it takes 2-4 weeks for delivery.  So please do not panic if your order do not show up immediately, just email us for tracking number.  

 

We offer international shipping options too - no matter where you are, you can buy from us!

 

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation!  For some countries like Canada, it takes a long time to process this issue.   If this happens, we suggest calling your customs department and ask them what you need to do in order for them to release your package.  

Note: if for some reason your order is never released by customs, we'll send you a replacement!

 

WHAT IF I NEED TO RETURN SOMETHING?

No problem! Contact us and we'll guide you through the process of returns and exchanges.